FAQs

If you like what you see, we would advise arranging for us to visit your home so we can provide you with an accurate quote. Call us or fill in our online form and our surveyor will come to see you, measure up and discuss your requirements.

Remote surveys can be requested, but we would need you to send us your measurements so we can give you a quote. If you choose to go ahead, we will then come out and measure up to ensure your new products fit perfectly.

After your initial survey, a quote will be sent out via email or post. We will follow this up with a quick courtesy call to check if you received it. Should you choose to go ahead, let us know and we will send out an electronic contract for you to sign. If required, a second survey may be arranged at this point.

Before starting any work or placing your order, we ask for a 20% deposit and the final balance is only paid once the installation is complete. Once the deposit has been paid, we will send your order to our supplier and confirm a delivery date from them. We will then call you to arrange an installation date.

We are proud to provide a clean and tidy finish on every installation. Once removed, all your old windows, doors and frames will be taken away and, where possible, sent for recycling. 

Our fitters are friendly and organised and will always tidy up at the end of each day. Once your project is complete, we will clean the area where we work and always aim to leave your home as we found it. 

When changing your windows and doors, you do not usually need to apply for planning permission if: 

• You are replacing new windows and doors with those of a similar appearance to those used in the construction of the house.
• You are installing secondary glazing.

Occasionally, you may need to apply for planning permission for some of these works if your local council has made an Article 4 direction withdrawing permitted development rights.

If you live in a listed building or designated area there are additional steps to take. For listed buildings, you will need listed building consent for any significant internal or external works.

If your house is in a designated conservation area, national area or area of outstanding natural beauty; there may be additional restrictions in place.

Before carrying out any work, we would recommend checking with your local planning authority.

As a FENSA-approved installer, all our work is 100% compliant with building regulations - giving you complete peace of mind.

Since 2002, building regulations have applied to all replacement glazing. The regulations apply to thermal performance and other areas such as safety, air supply, means of escape and ventilation.

FENSA, a government-authorised scheme that monitors building regulations compliance for replacement windows and doors, regularly asses their installers to ensure standards are maintained.

Once your works have been completed, we will issue you with a FENSA certificate to:

• Confirm compliance with building regulations 
• Show your installation is energy efficient 
• Ensure it is registered with your local council 
• Verify that our installer guarantee is insured 

As a FENSA-registered glazing company, we offer a comprehensive 5-year manufacturer’s guarantee for all glass and moving parts (hinges/handles etc) across every product in our portfolio. We also offer a 10-years guarantee on solid parts (doors, door slabs and frames). If you have any problems, we’ll return to fix or replace them. This guarantee is insurance backed and will still apply even if we were to cease trading. 

Once the works have been completed, you will receive your FENSA certificate in the post direct from FENSA, which can take between 1 to 3 months. It is important to keep this certificate as it will be required to transfer the guarantee across to the new owners if you move house. Please be aware that FENSA will charge for replacement certificates.